Sent from reader, Jill:
I was recently really impressed with a customer service/warranty experience and wanted to share.
I purchased a Shark Navigator Lift-Away DL Vacuum at Target a few years ago. It was on sale for $159 (most likely a H2S post!).
I love the vacuum and it’s been great until recently when, all of a sudden, it lost most of the suction. I couldn’t figure out what was wrong and looked at the manual which I kept with the original box. Well, the box boasts Never Loses Suction and a 5 year warranty.
I have never inquired about a warranty and wondered if it might not apply – but, I have ONLY used the vacuum VERY lightly so I called the company and they asked for model numbers, etc, to verify purchase date and asked if it had ever been repaired by anyone other than their company (no!). They sent a prepaid mailing label to return the vacuum. They indicated that they would charge $19.95 mailing cost for the replacement vacuum. I was a bit skeptical, but within about 2 weeks, I received this brand new vacuum (different packaging but same vacuum).
I was thrilled to receive a new vacuum for only $19.95 when I was prepared to pay $200! Thanks again to the H2S team for all that you do!!
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